Refund policy

Returns & Refunds

We want you to love your After Hours order. If something isn’t right, we’ll do our best to sort it out.

30-Day Change-of-Mind Returns

Changed your mind? No problem.

You may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, your item must be:

unworn and unused
unwashed
free from stains, scents, pet hair or damage
in the same condition in which you received it

To start a return, contact us at sjcollectiveau@gmail.com with your order number.

Please do not send items back without contacting us first.

For approved change-of-mind returns, customers are responsible for return postage. Original shipping charges are not refundable.

Once we receive and inspect your return, we’ll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, misprinted or you receive the wrong item, please contact us as soon as possible at sjcollectiveau@gmail.com.

Include:

your order number
a description of the problem
clear photos of the item and issue

We’ll review the problem and arrange an appropriate remedy.

Where an item is confirmed to be faulty, damaged, incorrect or otherwise fails to meet applicable consumer guarantees, we will provide a remedy in accordance with Australian Consumer Law. This may include a repair, replacement or refund depending on the circumstances.

Where applicable, reasonable return postage costs for confirmed faulty products will also be reimbursed.

Exchanges

Need another size?

For ordinary change-of-mind or sizing exchanges, items must meet the return conditions above. Customers are responsible for return postage.

For the quickest turnaround, we may ask you to return the original item and place a new order for the replacement size.

Non-Returnable Items

For change-of-mind returns, we cannot accept:

worn or washed clothing
items damaged after delivery
items returned more than 30 days after delivery
gift cards
personalised or custom-made products
final-sale items where clearly identified before purchase

These exclusions do not affect your rights where an item is faulty or otherwise covered by Australian Consumer Law. Businesses cannot use a “no refunds” policy to remove consumer-guarantee rights.

Refunds

Once your return has been received and inspected, we’ll notify you of the outcome.

If approved, your refund will be issued to your original payment method. Your bank or payment provider may take additional time to process the refund.

Australian Consumer Law

Our returns policy is in addition to any rights you may have under the Australian Consumer Law.

Australian consumers have automatic consumer guarantees that cannot be excluded by this policy. Depending on the nature of a problem, you may be entitled to a repair, replacement or refund.

Contact Us

For returns, refunds or problems with your order, contact:

After Hours
Email: sjcollectiveau@gmail.com
Website: shopafterhoursclothing.com